RETURNS

We are pleased to accept timely returns of new and unused products within 14 days from the order delivery date. Items not eligible for return will be noted as such on the product page. No returns or exchanges will be accepted on the following categories considered Final Sale:
Customised items
Exotic leathers
Special order Items
For further assistance, please contact us at enquiries@commonhoursofficial.com

HOW TO PLACE A RETURN

To be eligible for a return, your item must be unused, with original tag and packaging. Please contact us at enquiries@commonhoursofficial.com stating the reason for return and request a Return Authorisation number. Once you have received this information, please package your garment carefully in the original packaging and send it to the following address:

Common Hours
8 Challis Avenue
Potts Points 2021
NSW, Australia

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we will not be held responsible for items lost and/or damaged in transit back to us.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once your return is processed, a refund will be issued to the original payment method or as store credit to your Common Hours account. You should see the refund on your bank statement within a few business days, depending on your financial institution. Please note we are only able to refund the original card(s) used to place the order. If you used two (2) different cards to purchase an item (pre-order + balance), you will be refunded in the original form of payment.

EXCHANGES

Due to the limited-edition nature of all Common Hours garments, unfortunately we cannot offer exchanges.